Get in Touch with Us
Dear one, ready to transform your space with our exclusively designed collection?
We're here to help you every step of the way. For common questions, check out our FAQ below.
For anything else, including custom orders, feel free to send us an email.
Frequently Asked Questions
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Frequently Asked Questions *
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Dear one, every piece tells a story, and we’d love to craft one for you. To place a custom order, fill out our contact form or email us at
connect@cara-dear-one.com with the details of your vision. Together, we’ll create something truly unique for your home.
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Custom pieces typically take 12-16 weeks to craft and deliver, depending on the design's complexity. We’ll keep you updated throughout the process.
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Yes! Every piece is exclusively designed by us and handcrafted with love. We work with artisans to ensure high-quality craftsmanship that makes each piece truly special.
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At this time, we ship only within Costa Rica, but stay tuned, dear one—we’re working on expanding our shipping options globally. Follow us on social media for the latest updates! We’ll provide an estimate when you place your order.
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Shipping costs depend on the size and weight of the item, as well as your location.
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Yes, you’ll receive a tracking number once your order has shipped, so you can follow its journey.
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We offer exchanges only if an item is damaged or broken. No refunds are provided. Vintage treasures are non-exchangeable. Please contact us with proof of purchase and photos of the damaged item, and we’ll assist you with the exchange process.
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Yes, we offer personalized design consultations to help you transform your space. Contact us to book your consultation.
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Absolutely! If you’d like to modify a design, whether it’s the size, material, or finish, we’ll work with you to make it perfect for your space.
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We accept Visa, MasterCard, PayPal, and bank transfers. All transactions are securely processed.
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Each piece comes with specific care instructions. In general, avoid direct sunlight and moisture, and use gentle cleaners to preserve the finish.
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For any inquiries, feel free to contact us via our form, email at connect@cara-dear-one.com or reach out on social media. We're here to help, dear one!
CARA* DEAR ONE is developing its business in Costa Rica, with a focus on San Jose (specifically Escazu and Santa Ana) and the Guanacaste region, including Tamarindo, Nosara, Santa Teresa, Playa Flamingo, Playa Grande, and Las Catalinas.
Our goal is to expand our reach worldwide, bringing unique, handcrafted decor to homes around the globe.